Your Questions Answered

The cost varies depending on the complexity of the recovery and the type of failure. After our free assessment, we provide a clear, fixed-price quote before any work begins. There are no hidden fees, and you only pay if we successfully recover your data. Simple logical recoveries typically start from a few hundred pounds, while complex physical repairs may cost more. Contact us for a free assessment and personalised quote.

Recovery time depends on the severity of the problem and the amount of data. Simple logical recoveries can often be completed within 1-3 days. More complex physical repairs may take 5-10 days. Emergency services are available for urgent situations. We'll give you an estimated timeframe during the initial assessment and keep you updated throughout the process.

We have a success rate of over 95% for data recovery cases. However, the exact chances depend on the type and severity of the failure. During our free assessment, we'll give you an honest evaluation of whether recovery is possible and the likelihood of success. If we don't think we can recover your data, we'll tell you upfront—no charge.

Absolutely. We take data security and confidentiality very seriously. All recovered data is handled according to strict security protocols and GDPR regulations. We can sign non-disclosure agreements (NDAs) if required. Your data is never shared with third parties, and all storage devices are securely erased or returned to you after the recovery process.

Yes! If we're unable to recover your data, you don't pay. The only time you're charged is when we successfully retrieve your files. The initial assessment and diagnosis are completely free, so there's no risk in letting us evaluate your drive. This policy demonstrates our confidence in our abilities and commitment to fair pricing.

If your drive fails, follow these important steps:

• Stop using the drive immediately—don't attempt further read/write operations
• Don't try to repair it yourself or use recovery software on physically damaged drives
• Don't open the drive casing (this can cause irreversible damage)
• Power down the device to prevent further damage
• Contact us for a free assessment—the sooner, the better

Yes, we can often recover data from water-damaged drives. However, time is critical—the longer the drive stays wet, the more damage can occur. If your drive has been exposed to water, do not power it on. Instead, contact us immediately. We have specialized equipment and techniques for cleaning and recovering data from water-damaged storage devices.

Yes, we specialize in RAID recovery including RAID 0, 1, 5, 6, and 10 configurations. We can handle NAS devices, server storage systems, and multi-drive failures. RAID recovery is complex and requires specialized expertise—attempting DIY recovery can make the situation worse. Contact us for a professional assessment of your RAID or server storage issue.

We can recover virtually any type of file, including:

• Documents (Word, Excel, PDF, etc.)
• Photos and images (JPG, PNG, RAW, etc.)
• Videos and multimedia files
• Emails and email databases
• Databases (SQL, Access, etc.)
• CAD and design files
• Accounting software data (Sage, QuickBooks, etc.)

We offer free collection within Harrogate and the surrounding area—just let us know and we'll arrange to pick up your drive at a convenient time. Alternatively, you can drop off your drive at our location during business hours. For customers outside our collection area, we can provide secure shipping instructions, though we recommend using our local collection service whenever possible as it reduces the risk of transit damage.